Shipping and Delivery

We strive to deliver your order to you as quickly and accurately as possible. This document contains all the information about our shipping and delivery policy.

Processing Time

Orders are processed within 1 to 3 working days. Once your order has been shipped, you will receive an email containing the tracking details.

Delivery Time

The average delivery time is 5 to 8 working days, depending on your location. Please note that delivery may be delayed during busy periods or due to customs procedures.

Shipping Method and Origin

All orders are shipped directly from our supplier in China. As a result, customs fees may apply depending on the destination country.

Shipping Costs

Shipping costs are displayed at checkout. These costs depend on the weight of the order, destination, and selected shipping method.

Responsibility for Shipping

If the tracking information indicates that the package has been delivered, responsibility for the package lies with the customer.

Please check your delivery address carefully. Address errors must be reported within 24 hours of placing your order.

If you have any questions about shipping, please contact us at findex5030@gmail.com.

Website name: Emma & Jane London

Company name: JOVIEXPOOL LTD trading as Emma & Jane London

Company Number: 17369207

Email address: findex5030@gmail.com

Registered address:

Suite 11053, 5 Brayford Square
E1 0SG, London
United Kingdom